Shipping & Delivery

At FILLM, we are committed to providing a smooth, transparent, and reliable shopping experience for our customers. We carefully process and ship every order to ensure your products arrive safely and efficiently.

Shipping Rates

Order Amount	Shipping Method	Shipping Fee
$0.00 – $59.99	Standard Shipping	$6.99
$59.99 and above	Free Shipping	Free

Shipping Availability

We currently ship to available countries and regions worldwide. At this time, we are temporarily unable to ship to the following U.S. states: California, Florida, and Illinois. We are also currently unable to ship to Hong Kong. We apologize for the inconvenience and are working to restore service to these areas.

Shipping availability, delivery options, and final shipping fees may vary depending on your shipping destination and will be calculated automatically at checkout.

In some cases, certain locations may not be available due to carrier limitations, local regulations, or other circumstances beyond our control. We do not ship to PO boxes or APO/FPO addresses.

Please note that deliveries to remote or hard-to-reach areas may require additional transit time beyond our standard estimates.

Free Shipping Eligibility

Free shipping is automatically applied at checkout when your order subtotal reaches $59.99 or more.

The free shipping threshold is calculated after discounts and before taxes and shipping fees.

Standard Shipping

For orders below $59.99, a standard shipping fee of $6.99 will be applied at checkout.

The available shipping method and estimated delivery time will depend on your shipping address and local carrier conditions.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

During holidays, promotional campaigns, or periods of high order volume, processing times may take slightly longer.

If unexpected circumstances affect your order processing time, we will make every effort to contact you with an update.

Shipping Methods & Estimated Delivery Time

We offer the following shipping options. Estimated delivery time below includes shipping transit time only (order processing time is listed separately above):

• Standard Shipping: 13–17 business days
• Express Shipping: 5–10 business days
• International Shipping: delivery time varies by destination country

Please note that delivery times are estimates and are not guaranteed delivery dates. Deliveries to remote or hard-to-reach areas may take longer than the estimates above.

Actual delivery times may vary depending on:

• Destination country or region
• Customs clearance procedures
• Local carrier performance
• Holidays and peak shopping periods
• Weather conditions
• Other circumstances beyond our control

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available. You can also check your order tracking status directly on our website.

Please allow a few business days for tracking updates to appear after the package has been transferred to the carrier. If you are unable to find your tracking information on our website, please contact our customer service at fillm2026@hotmail.com.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees depending on your destination country or region.

These charges are not included in the product price or shipping fee unless otherwise stated.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer and may be collected by your local customs authority or delivery carrier.

Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you notice incorrect or incomplete shipping information, please contact us as soon as possible:

Email: fillm2026@hotmail.com

We will do our best to update your information before your order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

FILLM is not responsible for delays, lost packages, returned packages, or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will assist you in checking the shipping status and communicating with the carrier if necessary.

Please understand that delays caused by customs processing, local carrier delays, weather conditions, holidays, remote delivery locations, or other external factors may require additional time to resolve.

Delivered But Not Received

If your tracking information shows that your package has been delivered but you have not received it, please check:

• Your mailbox
• Your building reception area
• Household members
• Neighbors
• Your local delivery carrier

If you still cannot locate your package, please contact us with your order number and we will help investigate the delivery status.

Lost or Significantly Delayed Packages

If your package is significantly delayed, please contact us with your order details.

If the carrier confirms that your package has been lost during transit and the shipping information provided was correct, we will review the situation and provide an appropriate solution.

Possible solutions may include:

• Replacement shipment
• Refund (depending on the circumstances)

Please note that delays caused by incorrect addresses, customs issues, failed delivery attempts, returned packages, or force majeure events may require additional investigation time.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos of the damaged package
• Photos of the damaged products

Our team will review the case and provide an appropriate solution.

Contact Us

For any shipping-related questions, please contact us:

Email: fillm2026@hotmail.com